Covid-19

Terms of Shipping  Feb 10, 2021

We ship by Canada Post.  However, these are unusual times. “Canada Post delivery guarantees are currently suspended.” There may be delays. But your package will arrive. By accepting Canada Post’s service you are agreeing to Canada Post’s terms. If this is not suitable, your order can be picked up at 239 Wallace Avenue. Failing this you can arrange your own delivery service; for example Fedex. Please note; for our USA customers we only ship by Canada Post.

We at Thompson’s Homeopathic are doing everything within our power to process your order. However, due to increased demand resulting from COVID – 19 your orders may arrive later than the original estimated delivery date.  Our shipping partner (Canada Post) is delayed due to unusually high volume.
 
We process orders and requests in the order that they are received:
 
1) Items will be shipped within 2-4 business days from the date of payment.  After that please allow time for delivery.
 
2) Some items take extra time to custom blend or special order, larger orders can take longer..
 
3) Orders received during regular business hours may be filled and ready for pick up within 24 hours.
 
It will be most effective if you place your order on our website, we will call to finalize your order (payment is processed here by us, Visa or Mastercard only).
 
Please note, at this time Canada Post no longer requires your signature to deliver your package. Canada Post will now be leaving your delivery in the mailbox or outside the door.  If a safe drop is not possible the delivery agent will leave a notice card, indicating the Post Office for pick up. Please bring your proof of identity.
 
Thanks for your continued patronage.
 
Thompson’s Team